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Glossary Logistics / Term

Delivery Performance to Request Date

The percentage of orders that are fulfilled on or before the customer's requested date used as a measure of responsiveness to market demand. Delivery measurements are based on the date a complete order is shipped or the ship-to date of a complete order. A complete order has all items on the order delivered in the quantities requested. An order must be complete to be considered fulfilled. Multiple line items on a single order with different planned delivery dates constitute multiple orders, and multiple planned delivery dates on a single line item also constitute multiple orders.

Calculation: [Total number of orders delivered in full and on time to the customer's request date] / [Total number of orders delivered].

Permanent link Delivery Performance to Request Date - Creation date 2021-12-06


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