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Glossary Logistics / Term

Return Material Authorization or Return Merchandise Authorization (RMA)

A number usually produced to recognize and give authority for a faulty (perhaps) good to be returned to a distribution center or manufacturer. A form generally required with a warranty/return which helps the company identify the original product and the reason for the return. The RMA number often acts as an order form for the work required in repair situations, or as a reference for credit approval.


< Return Goods Handling Glossary / Logistics Return on Assets (ROA) >