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Glossary Quality Control / Term

Diagnostic journey and remedial journey

A two-phase investigation used by teams to solve chronic quality problems. In the first phase, the diagnostic journey, the team journeys from the symptom of a chronic problem to its cause. In the second phase, the remedial journey, the team journeys from the cause to its remedy

Permanent link Diagnostic journey and remedial journey - Creation date 2021-06-27


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